Support
Write to us.
A person answers.
There is no ticket number, no chatbot in the corner and no queue. One email address, read by the person who wrote the software.
Usually the same day, in English or Italian. If you already subscribe, write from the address on your account and we’ll find you without asking for details.
What to put in the email.
Not a form — just the three things that turn a four-message exchange into one answer.
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Which tool, and what you expected
“Filing Radar, I follow AAPL and they filed yesterday but nothing arrived” tells us more than “it doesn’t work”.
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Roughly when
A day and an approximate hour is enough. We can see our own logs from there — you don’t need to prove anything.
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Where you were expecting it
Email or Telegram. Half of all delivery problems are a Telegram connection that was never finished, and that one takes thirty seconds to fix.
Answers
Things people write about.
Alerts aren’t arriving
Three things, in the order they’re usually the cause. First, open your account page and check that the tool shows as active — a failed renewal payment stops alerts without any other warning. Second, check whether Telegram is actually connected: the button has to be pressed once inside Telegram itself, and it’s easy to think it’s done when it isn’t. Third, look in your spam folder — and if you find us there, marking the message as “not spam” helps every later alert arrive.
If all three are fine, write to us. That’s our problem, not yours.
How do I connect Telegram?
Open the tool from your account page and press Connect Telegram. It opens our bot with a code already filled in — you just press start. Nothing to copy, nothing to paste. If the link doesn’t open, you probably don’t have Telegram installed on that device; try it from your phone.
I want to cancel
Account page, one click, done. You keep access until the end of the period you’ve already paid for and nothing renews after it. You don’t have to tell us why, and we won’t email you asking. If the button gives you trouble, write and we’ll cancel it for you the same day.
Something worked before and now it doesn’t
Tell us roughly when it stopped. If it turns out to be our fault, you get a free month added to your subscription without having to ask — it’s in the terms. A whole month, including on the quarterly plans.
Can you tell me whether to buy something?
No, and we won’t be talked into it. We report what was filed and what a condition measured; the decision is yours and we don’t know your situation. If you want someone who can answer that question properly, you want a licensed advisor, and that isn’t us.
I found a bug, or the numbers look wrong
Please tell us, even if you’re not sure. A figure that contradicts the filing it links to is the worst thing that can happen to this product, and we would rather hear it from you than not hear it at all.
Data and privacy
Ask us to show, correct, export or delete what we hold about you and we’ll do it within 30 days — no form, no fee. What we keep and for how long is listed in the privacy policy. Billing records are the one thing we can’t delete: Italian tax law requires ten years.
What support can’t do.
Said here so you don’t waste an email finding out.
Advise you
On what to buy, when to enter, how much to risk, or what a filing means for the price. Not by email either.
Reach your exchange
We have no connection to your accounts and no way to see, move or recover anything there. For that, their support.
Promise a date
For a feature that doesn’t exist yet. We can tell you whether it’s being worked on, and that’s honest; a date would not be.